FAQs

COACHING

What is Coaching?

Coaching is defined by the International Coach Federation as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.” In simpler terms, Coaching honors and empowers the inner resources you already have. Partnering with a Coach helps to more clearly identify those resources so you can put them into action and achieve your personal or professional goals.

What type of Coach are you?

I am a Life Transitions Coach.

What do you do as a Life Transitions Coach?

As a Life Transitions Coach, I provide high quality coaching strategically designed to support individuals facing significant life transitions. Examples of life transitions include but are not limited to; separation, divorce, relationship endings, career loss/change or even the death of a loved one.

Dealing with life transitions can be difficult. The increased anxiety, stress and uncertainties can often cause one to become “stuck”. They can sometimes be overwhelming to face alone. Many people use coaching during these periods of major change. A Coach can actually be extremely beneficial in helping you to navigate and cope with change and loss, assess self-potential, re-discover your identity and set new goals for the next chapter of your life. As your Life Transition Coach, I partner with you providing strategic guidance as you navigate from where you are (point A) to where you would like to be (point B). I listen without judgment and maintain confidentiality as you discuss the areas of your life that you would like to change. Next, we will outline the steps you’ll need to take in order to get there. I help you to pinpoint and navigate obstacles that make you feel “stuck” so that you successfully move past them.  I inspire and support you along the way, but I will also hold accountable so that you stay on track. My ultimate goal is to help you reach yours.

What is the difference between a Coach and Counselor/Therapist?

A Coach is not a Therapist, Medical Doctor, Psychiatrist or Psychologist. While as a Coach, I do draw on my education, professional expertise and background, it is not intended to be used as a substitute for professional medical advice. A Therapist aims to diagnose and treat mental disorders. A Coach does not claim to diagnose, treat, or prevent any medical problem or psychological disorder. A Coach provides the strategic guidance that honors and empowers the inner resources you already have. Partnering with a Coach helps you more clearly identify those resources and put them into action so you can achieve your personal or professional goals.

 

*Always consult a licensed medical professional if you suspect you have a medical emergency, need medical advice or information regarding medications.

Is Coaching appropriate for me?

If you are seeking assistance in making a personal or professional change or need assistance transitioning into a new stage of life, a Coach can be helpful. If you are ready, willing and open to taking the necessary steps to implement change, coaching is appropriate.

How do I know if Ms. Christy would be a good Coach for me?

As a Coach, I understand that the coaching relationship is important. I strive to provide high quality coaching strategically designed to support individuals experiencing major life changes. My area of expertise include Life Transitions. This is something I have always been passionate about. You can find information regarding my education, professional experience and background on the Meet Ms. Christy page of the website. Testimonials can been found here. As you are considering your decision, feel free to connect with me on Facebook and/or LinkedIn. I look forward to partnering with you as your Coach.

What is your Coaching style?

My coaching style is best described by my brand slogan, “Ms. Christy- Keep going. You can do it!” 

During the Coaching process I inspire you to keep going, help you navigate obstacles and push you to reach your full potential (while ensuring not to push beyond your limits). Ultimately my goal is to help you reach yours!

What are typical results from Coaching?

Although the coaching experience is different for everyone and makes no guarantees or warranties, my clients report common outcomes when they put forth the commitment, courage and effort to make changes in their lives. Many are able to better manage and cope with difficult changes. They also report rediscovering their self-worth, improved decision-making skills and a clearer sense of their life’s purpose.

How can I get the most out of Coaching?

In order to get the most out of coaching, it is important to first understand you are fully and personally responsible for your results. It is essential to communicate honestly, be open to feedback and fully engage by putting forth your very best efforts during coaching. My role as a Coach is to support, inspire and guide you in reaching your goals, but your success depends on your own effort and commitment.

What about Privacy?

It’s important that I gain and maintain your trust, as it plays a very important role in us creating an effective coaching relationship. It is critical that the confidentiality of our conversations be totally protected and I want you to be ensured that you can depend on that. Everything we discuss remains confidential unless you provide your written consent.

Why Phone Coaching?

By offering coaching by phone this allows my clients more convenience and flexibility. Clients are able to work with me regardless of their geographic area. I can also offer appointment times during evenings and weekends so that it is possible to schedule an appointment when it is most convenient for you. You get to choose a quiet location where you feel most relaxed, comfortable and can speak without interruption. It also eliminates travel time so there is no need to rush through traffic to make an appointment or pay for gas or parking.

How long are Private Phone Coaching sessions?

Private Phone Coaching sessions are 45 minutes in length.

How frequent are our Phone Coaching sessions for the Signature package?

I recommend bi-weekly sessions for the Signature Coaching package (4 Phone Coaching Sessions). My goal is never to create a dependency but to empower and equip you with the tools you need to be successful in meeting your goal(s).  I like to speak with my clients on a bi-weekly basis to keep momentum and allow enough time in between sessions to complete tasks or action steps.

What if I need help in-between Coaching Sessions?

The Signature Coaching package offers the option of 4 emails between sessions to answer questions and provide additional support and clarification as needed.

How do you handle disputes during the Coaching Relationship?

My objective is to have a coaching relationship that is fully open and honest.  If I ever say or do anything that doesn’t feel right, please bring it to my attention so that we can resolve as soon as possible.

SCHEDULING

How do I schedule an Appointment?

Select a coaching option from the Private Coaching page then click the Schedule Appointment button. Clients are able to view my up-to-date calendar availability and schedule appointment(s) via my online scheduling system. 

Can I schedule all 4 Appointments for the Signature Coaching package at time of purchase?

Yes.  Follow the instructions below to schedule all 4 appointments at time of purchase:

  1. Select your time zone.
  2. Select your first appointment date and time.
  3. Click on “Recurring” instead of Continue.
  4. Click “Choose additional time”.
  5. Select your next appointment date for Session 2.
  6. Follow these steps above until you have scheduled all 4 appointments.
  7. Then click Continue.

After your appointments are successfully scheduled you will receive a confirmation email.  Within the confirmation email will include a link for you to add your upcoming appointment to your iCal, Outlook or Google calendar.

Can I reschedule an Appointment?

Yes. If you need to reschedule a scheduled appointment, you may do so as long as you provide at least 24 hours notice. For your convenience there is a Change Appointment link provided in the confirmation and reminder emails. If you do not reschedule your appointment within 24 hours notice, you will not be able to reschedule the missed session and will forfeit the appointment.

What if I am late for an Appointment?

If you are late for your appointment, please note that your appointment time will be cut short. You will be provided a 10-minute grace period to show up for your appointment. If you fail to show up after the 10-minutes, your session will be forfeited and treated as a No-Show. 

What happens if I miss a scheduled Appointment?

Because everyone’s time is valuable, please try not to miss a scheduled appointment. Please follow the instructions above to reschedule your appointment. No-Shows will not be able to reschedule the missed session and will forfeit the appointment.

How do I cancel an Appointment?

If you need to cancel a scheduled appointment, you must provide at least 24 hours advance notice of the scheduled coaching appointment. Please email support@mschristy.com with “Cancellation Request” in the email subject line. Clients that cancel after the 24 hours’ notice will not be able to reschedule the cancelled session and will forfeit the appointment.

PAYMENTS & REFUNDS

How much does Private Phone Coaching cost?

Coaching rates vary depending on which option you select. Please visit the Private Coaching page to decide which option works best for your coaching needs.

How are payments made?

All coaching payments are made online and are paid in advance when scheduling appointment(s).

What is your refund policy?

Coaching fees are non-refundable. You can view the full Payment and Refund policy here.

Please don’t hesitate to contact Customer Support at support@mschristy.com should you have additional questions that may not be listed above.